your hearing journey

Our 90 minute hearing consultation is a very important first step for your hearing journey with us.  During the consultation we will gather all the information for you to make an informed choice on what hearing products suit you.  The information from our Hearing & Listening assessments will give you a great understanding of what stage your hearing is at.  

Click the link below to find out what is involved in our Hearing Consultation.

Here are the typical steps each patient will go through at the hearing aid fitting:

• Real Ear Measurements (REM's) - we perform this test to make sure the hearing aids are performing as expected and it considers the acoustic shape of your ear canal.

• Hearing aid set-up - we program your hearing aids to a comfortable start off level.

• Hearing aid fitting - we practice hearing aid insertion and extraction.

• Maintenance - we demonstrate how to maintain your hearing aids.

• Assistive devices - if required, we will set up assistive devices, such as smartphone apps, TV streamers, remote controls, etc.

• Next Steps - we will explain your personal rehabilitation process and book our next visit.  You will have a great understanding of the steps needed for better hearing.

Your rehabilitation pathway will be dependent on your hearing aid experience and how well you did at the previous fitting stage. This could involve one or several rehab appointments over a number of weeks (on average - 6 weeks).  The aim is to build up the amplification of the hearing aids as your brain adapts to the new sound level.  This makes rehabilitating back to better hearing much more comfortable.

During your rehabilitation steps, we will make adjustments to your hearing aids to tailor the settings and features to your lifestyle.  We will also monitor how you are handling your hearing aids, that they are comfortable to wear and you are managing to keep them maintained.

Once you have completed your rehabilitation process and you have thoroughly adapted to your new hearing aids, we will then monitor you on an annual basis.  We will make sure you are always getting the maximum benefit from your hearing aids with minor amplification adjustments and up-to-date hearing assessments.  We will always be on hand to arrange an appointment should your hearing aids or ears require our attention.  

This is our promise that we will help you make the most out of your chosen hearing products.

At each appointment we will make sure your hearing aids are serviced.  Hearing aid manufacturers will provide a specialist cleaning service too.

Most hearing aid products come with at least a 2 year manufacturer warranty.  This will provide you with the confidence that if any part of your hearing aid becomes faulty, it will be covered.  Most hearing aid faults are due to poorly maintained hearing aids, this is why we guide you on how to maintain your hearing aids effectively.