Last Updated: June 2026

Hearbrite Limited is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book appointments or receive hearing care services from us.

Hearbrite Limited is registered in England and Wales under company number 12241067 and is regulated by the Health and Care Professions Council (HCPC).

We act as the Data Controller for the personal information we collect and process.

Hearbrite Limited

Telephone: 0800 448 0229

Email: info@hearbrite.com

Registered Office:

Carpenter Court

1 Maple Road

Bramhall

Stockport

SK7 2DH

Please note that this is our registered office address and not a patient appointment location.

Depending on the services you receive, we may collect:

• Name
• Address
• Telephone number
• Email address
• Date of birth
• Emergency contact details
• GP details
• Appointment records
• Correspondence and communications

To provide hearing healthcare services, we may collect:

• Hearing assessment results
• Audiograms
• Medical history relevant to hearing care
• Hearing aid prescriptions
• Hearing aid fitting records
• Ear wax management records
• Clinical notes
• Service and aftercare records

This information is classified as Special Category Data under UK GDPR.

Where applicable, we may collect:

• Payment records
• Purchase history
• Warranty information
• Transaction records

We do not store full payment card details.

We may collect information:

• Directly from you
• During home visits
• During clinic appointments
• Through telephone consultations
• Through email correspondence
• Through website enquiry forms
• Through online appointment requests
• From healthcare professionals involved in your care
• From family members acting on your behalf with your permission

We use your information to:

• Provide hearing assessments and hearing care services
• Recommend, supply and fit hearing aids
• Provide aftercare and support
• Arrange appointments
• Process payments
• Maintain accurate clinical records
• Communicate regarding your care
• Meet legal, regulatory and professional obligations
• Improve our services
• Respond to enquiries and complaints

We process personal information under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent where required

Health information is processed under Article 9(2)(h) UK GDPR where processing is necessary for the provision of healthcare services.

We may share information where necessary with:

• Your GP
• ENT consultants
• Healthcare professionals involved in your care
• Hearing aid manufacturers
• Repair laboratories
• Payment processing providers
• Accountants and professional advisers
• Software providers supporting our business
• Regulatory authorities where required by law

We will never sell your personal information to third parties.

We may occasionally contact existing patients regarding:

• Appointment reminders
• Hearing aid servicing and maintenance
• Product updates
• Relevant hearing healthcare services

You can opt out of marketing communications at any time by contacting us.

We use Google Analytics to help us understand how visitors use our website.

This information helps us improve website performance, content and user experience.

Google Analytics information is collected only where the appropriate cookie consent has been provided.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is restricted to those who require it for legitimate clinical or business purposes.

Clinical records are retained in accordance with professional, legal and insurance requirements.

Patient records will normally be retained for a minimum of eight years following the last patient contact and may be retained for longer where required.

Financial records may be retained for up to seven years to comply with legal and accounting obligations.

Under UK data protection legislation, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request restriction of processing
• Object to certain processing activities
• Request deletion of information where legally applicable
• Withdraw consent where consent is relied upon
• Lodge a complaint with the Information Commissioner's Office (ICO)

Please note that some rights may be limited where healthcare records are involved or where we are legally required to retain information.

If you have concerns regarding how your information is handled, please contact us first.

You also have the right to complain to the Information Commissioner's Office (ICO).

We may update this Privacy Policy from time to time.

Any changes will be published on this page and the revision date will be updated accordingly.